Assessing the evolution of primary healthcare organisations and their performance (2005-2010) in two regions of Quebec province: Montréal and Montérégie

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This study looks at the influence of primary care service organisation models on access to health services and on the population’s care experiences in using these services

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Primary care includes health services provided by family doctors and general practitioners. These services are given in doctors’ offices, medical clinics, polyclinics, Family Medicine Groups (FMG), CLSC and Family Medicine Units (FMU).

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The study is being conducted by a team of researchers from

• the Montréal public health department  of the Agence de la santé et des services sociaux de Montréal
• the Agence de la santé et des services sociaux de Montréal
• the Agence de la santé et des services sociaux de la Montérégie
• the Institut national de santé publique du Québec,
• the CHUM research centre
• the Charles Lemoyne hospital research centre (Université de Sherbrooke)
• Université de Montréal
• McGill University
• and other partners including the Ministère de la Santé et des Services sociaux and Collège des médecins du Québec.

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The study is funded by

• the Canadian Institutes of Health Research
• the Fonds de recherche en santé du Québec in partnership with the Ministère de la Santé et des Services sociaux du Québec
• the Montréal Public Health Department of the Agence de la santé et des services sociaux de Montréal
• the Agences de la santé et des services sociaux de Montréal et de la Montérégie
• the Institut national de santé publique du Québec

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People aged 18 and over living in Montréal or in the Montérégie.
Clinical leaders from the clinics in these regions.
Managers from CSSS.

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About 9 200 people, including 4 800 in Montréal and 4 400 in the Montérégie.
About 650 clinical leaders from the medical clinics in these regions.
About 50 managers from CSSS.

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The study will identify how PHC models evolve and the impact of these models on the population’s health.

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All family practitioners have been informed about the study through the journal L’Actualité médicale and through their regional directors.

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Only the research team will have access to the information collected in this study.

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Results will be published on various Web sites, including those of the Agences de la santé et des services sociaux de Montréal and de la Montérégie, and in assorted research reports.

No results will be available before summer 2011.

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If you have any questions about the research project, you can either consult the “Project description” section or contact the principal investigator, Dr. Jean-Frédéric Levesque, by phone at 514-528-2400, extension 3216 or by email at jflevesq@santepub-mtl.qc.ca.

If you have questions about your rights as a participant in this research project, you can contact the research ethics committee of the Agence de la santé et des services sociaux de Montréal by phone at 514-528-2400, extension 3974, or by e-mail at ethique@santepub-mtl.qc.ca.

If you have any complaints or comments, contact the research ethics committee of the Agence de la santé et des services sociaux de Montréal or with your CSSS’s regional service quality and complaints commissioner.

List of the regional service quality and complaints Commissioners